PostgreSQL Database Support Engineer, EMEA Remote at Percona

Role overview

Percona Support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures.

You’ll be teaming with some of the most well-known database experts in the industry who are even better teammates, friends and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. with databases.

This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.

Your main responsibility will be helping our customers’ DBA teams when they need expert assistance. You’ll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice. For more serious and production-impacting issues, you’ll perform screen-sharing sessions to help them quickly navigate and resolve issues .

When you’re not fixing things, you’ll be authoring new blog posts on interesting topics for our open-source community to digest, answering questions on our forum, creating new articles in our customer-facing knowledge base for more frequently seen issues, and hosting webinars amongst other things.

This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.

Good hands-on knowledge of PostgreSQL, PostgreSQL Provided tools and Contribution modules

Be a skilled with some of the PostgreSQL ecosystem of tools and technologies

Knowledgeable about performance tuning, query optimization, & index tuning

Know-how of backup solutions such as pg base backup, pgBackRest and WAL-G, etc, and also the Point-in-Time-Recovery

Some experience with high availability solutions (replication, routers, proxies, etc)

Exposure and practice with zero-downtime procedures

Responsibilities

• Deliver technical work for PostgreSQL database support and troubleshooting.
• Collaborate with customers, developers, product and engineering teams.
• Improve reliability, documentation, troubleshooting and operational quality.
• Translate complex technical requirements into practical solutions.

Qualifications

• Exposure and practice with zero-downtime procedures
• Good understanding of monitoring requirements
• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
• Self-taught and enthused to grow your skill set with new technologies as the industry continues to evolve
• Availability to travel for the occasional team meeting, conference or customer visit
• Very desirable to have related Kubernetes knowledge
• OpenSource Community contributions (could be a blog)
• Good practice with working over screen-sharing/phone
• Cloud Services such as AWS and RDS, Azure, GCP
• Percona Monitoring & Management (PMM) and other monitoring tools
• Configuration management solutions such as Ansible, Puppet or Chef
• Good grasp of ANSI SQL 92 to 2016 and ability to write/rewrite SQL statements involving Window functions and recursive CTEs
• Indexing methods including Full-Text Indexing
• Most popular extensions - pg_repack, pg_partman, pg_audit etc
• Foreign Data Wrappers of PostgreSQL (postgres_fdw, oracle_fdw, tde_fdw, file_fdw etc)
• Advanced Linux troubleshooting tools (gdb, perf, strace, bpftrace, tcpdump, etc)

Technology in this role

• AWS: AWS Azure GCP Kubernetes SQL .
• Azure: AWS Azure GCP Kubernetes SQL .
• GCP: AWS Azure GCP Kubernetes SQL .
• Kubernetes: AWS Azure GCP Kubernetes SQL .
• SQL: AWS Azure GCP Kubernetes SQL .
• Linux: AWS Azure GCP Kubernetes SQL .
• C: • Experience programming in .
• PostgreSQL: Good hands-on knowledge of PostgreSQL, PostgreSQL Provided tools and Contribution modules Be a skilled with some of the PostgreSQL ecosystem of tools and technologies Knowledgeable about performance tuning, query optimization, & index tuning Know-how of backup solutions such as .
• MySQL: Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and .
• MongoDB: Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and .
• Ansible: Exposure and practice with zero-downtime procedures Good understanding of monitoring requirements Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues Self-taught .
• CAN: You’ll have the opportunity to develop your own skills and become more powerful than you can possibly .

Benefits

• Location and remote arrangement as stated in the official posting.
• Opportunity to work on software, database or developer technology products.

About Percona

Percona builds and supports open source database software and services. Its work covers technologies including MySQL, PostgreSQL, MongoDB, Valkey and Redis, with tools and expertise for operating, monitoring, securing, tuning and troubleshooting database environments.

The company describes itself as remote-only and emphasizes open source, customer choice and avoiding vendor lock-in. Engineering and customer-facing roles can therefore involve database internals, production operations, performance, reliability and community-oriented software. Candidates should use the original vacancy to identify the specific database, product or service area, customer responsibilities and any support or on-call requirements.

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