Senior Assigned Support Engineer, EMEA at GitLab

Confirmed open

GitLab is hiring a senior technical advisor to keep major self-managed, Dedicated and GitLab.com customer environments stable, performant and well supported. The role is remote in Remote, United Kingdom.

GitLab

Location: Remote
Work arrangement: remote
Technologies: Kubernetes, Linux

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Role overview

This role combines Linux systems expertise, GitLab and CI/CD knowledge, proactive customer support and deep troubleshooting. The engineer partners with Product, Development, Infrastructure, Customer Success and Sales to resolve defects, prevent incidents and influence the roadmap.

Responsibilities

Provide technical support to major GitLab customers and keep their environments stable and performant.
Investigate critical, complex issues using logs, Zendesk, Linux utilities such as strace and video or email communication.
Build proactive relationships with customer stakeholders and help prioritise technical blockers.
Advise on GitLab and CI/CD implementations and collaborate with product and engineering teams on fixes.
Create reusable documentation and support content and share knowledge through pairing and hiring activities.

Qualifications

Experience managing complex customer-facing support cases from triage and reproduction through escalation and resolution.
Advanced troubleshooting across applications, infrastructure and integrations.
Strong Linux systems administration, performance analysis and low-level debugging skills.
Practical GitLab and CI/CD experience and ability to explain technical impact to customers.
Clear communication, ownership and ability to work across distributed teams.

Technology in this role

Kubernetes: • Familiarity with DevOps practices and technologies such as Kubernetes and serverless platforms, with openness to applying transferable skills from related .
Linux: This role combines Linux systems expertise, GitLab and CI/CD knowledge, proactive customer support and deep .
Ruby on Rails: • Proficiency with scripting languages (such as Ruby or Bash) and familiarity with model-view-controller (MVC) frameworks, preferably Ruby on .
Ruby: • Proficiency with scripting languages (such as Ruby or Bash) and familiarity with model-view-controller (MVC) frameworks, preferably Ruby on .
Bash: • Proficiency with scripting languages (such as Ruby or Bash) and familiarity with model-view-controller (MVC) frameworks, preferably Ruby on .
CI/CD: This role combines Linux systems expertise, GitLab and CI/CD knowledge, proactive customer support and deep .
CAN: We balance autonomy with accountability, giving you flexibility to structure your shift in a way that fits your life while ensuring we can reliably address customer .
Rails: • Proficiency with scripting languages (such as Ruby or Bash) and familiarity with model-view-controller (MVC) frameworks, preferably Ruby on .

Role-specific candidate guide

Preparation notes based on the employer’s stated responsibilities and qualifications.

Understanding the scope. This Senior Assigned Support Engineer (EMEA) position at GitLab is best assessed through the work described in the employer’s posting, rather than the title alone. The available role overview says: “This role combines Linux systems expertise, GitLab and CI/CD knowledge, proactive customer support and deep troubleshooting. The engineer partners with Product, Development, Infrastructure, Customer Success and Sales to…” Read that statement together with the responsibilities below to understand the likely balance between delivery, coordination and technical decision-making. The role belongs to the technical customer-facing area, but that label is only a guide to the work; the employer’s own requirements remain decisive. Before applying, check the original listing for reporting lines, product or team assignment, employment terms and any details that may have changed since this copy was checked. Where this page says a fact is not specified, treat it as an open question rather than an implied promise.

What the responsibilities signal. The posting specifically names “Provide technical support to major GitLab customers and keep their environments stable and performant.”; “Investigate critical, complex issues using logs, Zendesk, Linux utilities such as strace and video or email communication.”; “Build proactive relationships with customer stakeholders and help prioritise technical blockers.”. For each duty, identify a project where you performed comparable work and be ready to describe the context, your own contribution, constraints, decisions, and measurable result. Explain how you moved from the initial need to implementation, review, release or operational follow-through, where those stages apply. If the work involved other teams or users, distinguish your decisions from the group’s contribution. Avoid presenting a technology keyword as proof by itself: connect it to the problem you solved, the scale or complexity involved, and what changed after your work. The source may contain additional duties; review it directly before preparing your application.

How to read the requirements. The listed qualifications include “Experience managing complex customer-facing support cases from triage and reproduction through escalation and resolution.”; “Advanced troubleshooting across applications, infrastructure and integrations.”; “Strong Linux systems administration, performance analysis and low-level debugging skills.”. Mark each requirement as demonstrated, adjacent experience or a genuine gap, then use a concise example for the first two categories. A strong example explains what you personally owned, how you made trade-offs, how you validated the result and what you learned. If the posting specifies years of experience, language ability, certifications, location or eligibility, address those facts plainly in your CV or application rather than relying on the employer to infer them. Do not claim a qualification from exposure alone. For a requirement you do not meet, describe relevant transferable experience accurately and ask the recruiter whether it is mandatory.

Technology and working evidence. The technology terms associated with this listing are Kubernetes, Linux. Treat this as a set of posting-derived signals, not a guarantee.

Benefits

Equity Compensation & Employee Stock Purchase Plan

About GitLab

GitLab develops an intelligent orchestration platform for DevSecOps and supports self-managed, Dedicated and cloud customers.

Employer website

How to apply

Review the original posting and apply through the employer’s careers page.

View source and apply

Source checked: 2026-10-13

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