Java Product Support Engineer at Sonatype

Confirmed open

Java Product Support Engineer opportunity with Sonatype. See the official posting for responsibilities and application details.

Sonatype

Location: Remote
Advertised region: Colombia - Remote
Employment: Full-Time
Work arrangement: remote
Technologies: Python, TypeScript, Java, AWS, Azure, GCP, Kubernetes, Docker, SQL, Linux

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Role overview

Sonatype is the software supply chain management company that invented componentized software development and pioneered the software supply chain category. As leaders in the open-source community and the DevSecOps industry, we run the world’s largest repository of Java open-source components—Maven Central.

Our groundbreaking, full-spectrum platform empowers customers to rapidly create, deploy, and maintain innovative software at scale, all while aligning directly to their business needs. Trusted by more than 2,000 organizations—including 70% of the Fortune 100—and over 15 million software developers, Sonatype’s tools and guidance help deliver exceptional, secure software.

From inventing modern artifact management with Nexus Repository to introducing the world’s only solution that halts malicious open-source malware in its tracks, we’re committed to constant innovation. We leverage AI/ML to give our clients, developers, and the industry complete confidence in the quality, automation, and security of their software. Learn more at www.sonatype.com

Responsibilities

Debug and troubleshoot incidents with Sonatype products and solutions
Reproduce defects and file actionable issues for product engineering
Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
Represent Technical Support and customer interests in Engineering and Product Management discussions
Assist product management in developing and prioritizing enhancement lists
Summarize, communicate, and escalate customer experiences to management
Contribute to and maintain our Knowledge Base
Contribute to our diagnostic tools and utilities, and create new ones
Respond to customer inquiries via support cases, email, chat, and phone
3+ years experience supporting complex enterprise software solutions
Ability to read and understand Java code is necessary
Experience with testing and/or development of production quality Java based web applications
Solid experience with Linux command line tools
Experience with SQL databases (PostgreSQL is a plus)
Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)
Experience with scripting languages (Python, Bash, Typescript, etc.)

Qualifications

Contribute to and maintain our Knowledge Base
Contribute to our diagnostic tools and utilities, and create new ones
Respond to customer inquiries via support cases, email, chat, and phone
Ability to read and understand Java code is necessary
Exceptional communication skills --> Written and verbal
SCM and CI/CD and associated tools (Jenkins, Bamboo, Github, Gitlab etc.)
Debugging certificate-based mutual TLS and SSL authentication
Component management build tools (Maven, npm, NuGet etc.)
Deployment/Configuration of Cloud platforms such AWS, Azure and GCP
2025 AI Compliance Solution of the Year - AI Breakthrough Awards
2025 Best DevSecOps Solution by DevOps Dozen
Visionary in the 2025 Gartner® Magic Quadrant™ for Application Security Testing
2025 DEVIES Award to our SBOM Manager new product for its innovation and impact in developer technology
2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
2023 Fast Company Best Places for Innovators
2023 Software Report's Top 100 Software Companies

Technology in this role

Python: Python TypeScript Java AWS Azure GCP Kubernetes Docker SQL .
TypeScript: Python TypeScript Java AWS Azure GCP Kubernetes Docker SQL .
Java: Python TypeScript Java AWS Azure GCP Kubernetes Docker SQL .
AWS: Python TypeScript Java AWS Azure GCP Kubernetes Docker SQL .
Azure: Python TypeScript Java AWS Azure GCP Kubernetes Docker SQL .
GCP: Python TypeScript Java AWS Azure GCP Kubernetes Docker SQL .
Kubernetes: Python TypeScript Java AWS Azure GCP Kubernetes Docker SQL .
Docker: Python TypeScript Java AWS Azure GCP Kubernetes Docker SQL .
SQL: Python TypeScript Java AWS Azure GCP Kubernetes Docker SQL .
Linux: Python TypeScript Java AWS Azure GCP Kubernetes Docker SQL .
PostgreSQL: Debug and troubleshoot incidents with Sonatype products and solutions Reproduce defects and file actionable issues for product engineering Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more) Represent Technical Support and customer .
Bash: Debug and troubleshoot incidents with Sonatype products and solutions Reproduce defects and file actionable issues for product engineering Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more) Represent Technical Support and customer .
Jenkins: Contribute to and maintain our Knowledge Base Contribute to our diagnostic tools and utilities, and create new ones Respond to customer inquiries via support cases, email, chat, and phone Ability to read and understand Java code is necessary Exceptional communication skills --> .
CI/CD: Contribute to and maintain our Knowledge Base Contribute to our diagnostic tools and utilities, and create new ones Respond to customer inquiries via support cases, email, chat, and phone Ability to read and understand Java code is necessary Exceptional communication skills --> .
Nginx: Listed by the employer as part of the role’s technical requirements.
OAuth: • OAuth and/or SAML integration .

About Sonatype

Sonatype develops software supply chain management and security products that help organizations use open source software and AI-assisted development with greater visibility and governance. Its portfolio includes Nexus Repository and tools for analyzing components, enforcing policy, managing software bills of materials and addressing security and quality risks across development workflows.

The company says it maintains Maven Central and has worked on open source software management for two decades. This creates a product environment spanning developer tools, artifact repositories, dependency intelligence and security automation. The exact responsibilities vary by team; candidates should check whether the opening focuses on product engineering, data, support, security research or customer delivery, and which technologies are explicitly listed.

Employer website

How to apply

Review the original posting and apply through the employer’s careers page.

View source and apply Apply directly

Source checked: 2026-10-13

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