MongoDB Database Support Engineer, Americas Remote at Percona

Role overview

If you are passionate about all things MongoDB, love helping customers succeed, and want to play a critical role in the evolution of technical support for open source databases, Percona's MongoDB Engineer position was made for you.

You will serve on the front line, providing our customers with best of breed professional technical support services for MongoDB, resolving complex problems for customers with demanding deployments and business needs.

At the same time, you will form the backbone of our MongoDB support organization, assisting your fellow support engineers, leading the way in blogging and Support content creation, collaborating with other departments, and having a direct, positive impact on our product strategy.

If you are ready to be a part of our team, then contact us today!

Excellent knowledge of both RDBMS's and MongoDB, including:

All aspects of configuration and best practices.

Schema design, performance tuning, query optimization, & index tuning.

Replica set and sharding topologies.

Detailed understanding of monitoring requirements.

Demonstrable experience of administering Linux based systems.

Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes

Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)

Responsibilities

• Deliver technical work for MongoDB database support and troubleshooting.
• Collaborate with customers, developers, product and engineering teams.
• Improve reliability, documentation, troubleshooting and operational quality.
• Translate complex technical requirements into practical solutions.

Qualifications

• Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes
• Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
• Enthused to expand your skill set with new technologies as the industry continues to evolve
• Availability to travel for the occasional team meeting, conference and customer visit
• Completed MongoDB University courses
• Postgres DBA troubleshooting (basic level or higher)
• Nagios, Percona Monitoring Plugins and other monitoring tools.
• Configuration management solutions such as Ansible, Puppet or Chef.
• Writing Python and golang is preferred
• At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.
• Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.
• Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.
• If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!
• Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter . We look forward to connecting with you!

Technology in this role

• Python: Python AWS Azure Kubernetes Docker .
• AWS: Python AWS Azure Kubernetes Docker .
• Azure: Python AWS Azure Kubernetes Docker .
• Kubernetes: Python AWS Azure Kubernetes Docker .
• Docker: Python AWS Azure Kubernetes Docker .
• Linux: Python AWS Azure Kubernetes Docker .
• Golang: Writing Python and golang is preferred At Percona, we believe an open world is a better .
• PostgreSQL: Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and .
• MySQL: Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and .
• MongoDB: If you are passionate about all things MongoDB, love helping customers succeed, and want to play a critical role in the evolution of technical support for open source databases, Percona's MongoDB Engineer position was made for .
• Google Cloud: Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or .
• Ansible: Configuration management solutions such as Ansible, Puppet or .

Benefits

• Location and remote arrangement as stated in the official posting.
• Opportunity to work on software, database or developer technology products.

About Percona

Percona builds and supports open source database software and services. Its work covers technologies including MySQL, PostgreSQL, MongoDB, Valkey and Redis, with tools and expertise for operating, monitoring, securing, tuning and troubleshooting database environments.

The company describes itself as remote-only and emphasizes open source, customer choice and avoiding vendor lock-in. Engineering and customer-facing roles can therefore involve database internals, production operations, performance, reliability and community-oriented software. Candidates should use the original vacancy to identify the specific database, product or service area, customer responsibilities and any support or on-call requirements.

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