Implementation & Customer Success Specialist — AI Agents at Getwingapp

Confirmed open

Implementation & Customer Success Specialist — AI Agents opportunity with Getwingapp. See the official posting for current status and application details.

Getwingapp

Location: Remote
Advertised region: Metro Manila
Work arrangement: remote

Create a free application profile — Keep your skills and projects in a reusable profile. Private by default; you choose when to share. Apply for this job directly with the employer.

Role overview

The Implementation & Customer Success Specialist — AI Agents opening at Getwingapp is centered on Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion. The employer also lists Independently configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations. and Troubleshoot customer issues and provide solutions before escalating to engineering. These responsibilities define the practical scope more clearly than the job title: applicants should be ready to explain what they have built, supported or delivered that relates directly to this work. The listing summary says: Implementation & Customer Success Specialist — AI Agents opportunity with Getwingapp. See the official posting for current status and application details. The source material available for this page does not provide a complete technology list.

The posting identifies Customer-facing experience with a strong focus on ownership and resolution. and Excellent spoken and written English communication skills. as relevant qualifications. Candidates should connect these requirements to evidence from their own work, including their individual contribution, technical decisions and outcomes. The listing describes the work arrangement as remote and gives the location as Metro Manila. Confirm country eligibility, travel, employment terms and any details absent from this summary directly with Getwingapp before applying. This overview is based on the employer-provided posting; it does not infer team structure or expectations that the source does not state.

Responsibilities

Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion.
Independently configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations.
Troubleshoot customer issues and provide solutions before escalating to engineering.
Work with APIs, credentials, authentication, 2FA, webhooks, and third-party systems.
Handle healthcare/EHR/scheduling integrations as needed.
Conduct end-to-end testing of implementations to ensure they function correctly.
Run onboarding, implementation, troubleshooting, check-in, and escalation calls with customers.
Proactively identify and address issues with unhappy or inactive customers.
Document recurring problems and develop repeatable processes/playbooks.
Adapt to new AI workflows as Central evolves its product offerings.
Collaborative environment where your contributions directly impact customer success.
Access to learning opportunities and resources to advance your career.
30 Days: Learn about our product, understand assigned customers, run customer conversations, and configure/test standard workflows.
60 Days: Independently own implementations and diagnose most configuration/integration problems before escalating.
90 Days: Manage a customer book with minimal supervision, proactively identify churn risks, and begin identifying expansion opportunities.
At Central, we value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences. Join us in transforming how businesses leverage AI to enhance their operations!

Qualifications

Customer-facing experience with a strong focus on ownership and resolution.
Excellent spoken and written English communication skills.
Demonstrated evidence of ownership in prior roles.
Technical aptitude and comfort with software configurations.
Availability during US business hours.
Ability to learn quickly and adapt to new technologies.
Experience in SaaS implementation or customer success.
Hands-on experience configuring software for customers.
Familiarity with workflow/no-code/automation tools.
Understanding of APIs/webhooks and telephony/VoIP systems.
Experience in healthcare/EHR/PMS/RCM environments.
Prior experience in startup operations or working with AI tools.
Ability to identify upsell and expansion opportunities.

Technology in this role

Go: The Implementation & Customer Success Specialist — AI Agents opening at Getwingapp is centered on Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and .
VoIP: Understanding of APIs/webhooks and telephony/VoIP .

Role-specific candidate guide

Preparation notes based on the employer’s stated responsibilities and qualifications.

Understanding the scope. This Implementation & Customer Success Specialist — AI Agents position at Getwingapp is best assessed through the work described in the employer’s posting, rather than the title alone. The available role overview says: “The Implementation & Customer Success Specialist — AI Agents opening at Getwingapp is centered on Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion.…” Read that statement together with the responsibilities below to understand the likely balance between delivery, coordination and technical decision-making. The role belongs to the AI and data area, but that label is only a guide to the work; the employer’s own requirements remain decisive. Before applying, check the original listing for reporting lines, product or team assignment, employment terms and any details that may have changed since this copy was checked. Where this page says a fact is not specified, treat it as an open question rather than an implied.

Benefits

Remote work with the ability to work from various locations.
Opportunity for professional development in AI and customer success.
Dynamic startup culture with a focus on innovation.

About Getwingapp

Central is an innovative startup that builds AI voice agents and is expanding its product line into broader AI solutions and back-office workflows. We are looking for a highly proactive Implementation & Customer Success Specialist who thrives in ambiguity and is eager to learn about AI while implementing our solutions in real business scenarios.

This is an execution-heavy role, focusing on customer implementation and success rather than traditional relationship management. You will play a crucial role in ensuring our customers effectively adopt and benefit from our AI agents, driving their success and expansion.

Employer website

How to apply

Review the original posting and apply through the employer’s careers page.

View source and apply Apply directly

Source checked: 2026-09-29