Customer Success Engineer - AI Agents at Getwingapp

Confirmed open

Customer Success Engineer - AI Agents opportunity with Getwingapp. See the official posting for current status and application details.

Getwingapp

Location: Remote
Advertised region: Baguio City, Philippines
Work arrangement: remote

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Role overview

The Customer Success Engineer - AI Agents opening at Getwingapp is centered on We are seeking a dynamic and technically skilled Customer Success Engineer specializing in AI Agents to join our team in South Africa. This role is perfect for individuals who possess a blend of technical aptitude and a… The employer also lists The Customer Success Engineer will work directly with customers to diagnose configuration issues, reproduce problems, and test fixes end to end. Your ability to communicate effectively and follow through on customer… and In this role, you are expected to have a proactive approach, ensuring that customers can independently go live by Day 7. The position requires availability during US business… These responsibilities define the practical scope more clearly than the job title: applicants should be ready to explain what they have built, supported or delivered that relates directly to this work. The listing summary says: Customer Success Engineer - AI Agents opportunity with Getwingapp. See the official posting for current status and application details. The source material available for this page does not provide a complete technology list.

The posting identifies Proven experience in customer success or a similar role and Technical aptitude with a strong understanding of AI agents and workflows as relevant qualifications. Candidates should connect these requirements to evidence from their own work, including their individual contribution, technical decisions and outcomes. The listing describes the work arrangement as remote and gives the location as Baguio City, Philippines. Confirm country eligibility, travel, employment terms and any details absent from this summary directly with Getwingapp before applying. This overview is based on the employer-provided posting; it does not infer team structure or expectations that the source does not state.

Responsibilities

We are seeking a dynamic and technically skilled Customer Success Engineer specializing in AI Agents to join our team in South Africa. This role is perfect for individuals who possess a blend of technical aptitude and a passion for customer engagement. You will be responsible for configuring AI agents, managing prompts and workflows, and ensuring that our clients have a seamless experience with our products.
The Customer Success Engineer will work directly with customers to diagnose configuration issues, reproduce problems, and test fixes end to end. Your ability to communicate effectively and follow through on customer needs will be essential to the success of this position. You will maintain customer ownership, focusing on account health, retention, and expansion.
In this role, you are expected to have a proactive approach, ensuring that customers can independently go live by Day 7. The position requires availability during US business hours, providing an exciting opportunity to work with a diverse range of clients across different time zones.
Configure AI agents, prompts, and workflows to meet customer specifications
Reproduce customer-reported problems and diagnose configuration issues
Test fixes end to end to ensure a seamless customer experience
Communicate effectively with customers regarding their needs and updates
Follow through on customer inquiries and support requests
Maintain account health through regular check-ins and performance reviews
Focus on customer retention and expansion strategies
Ensure same-day movement on urgent customer requests and issues
Facilitate independent customer go-live by Day 7
Collaborate with integration engineers for any custom API needs
Document all customer interactions and technical configurations for future reference

Qualifications

Proven experience in customer success or a similar role
Technical aptitude with a strong understanding of AI agents and workflows
Excellent communication skills and ability to work directly with customers
Strong problem-solving skills with the ability to diagnose and troubleshoot issues
Ability to work independently and manage multiple customer accounts
Experience in a technical support or engineering role is a plus, but coding is not required
Willingness to work during US business hours
Strong organizational skills and attention to detail
Familiarity with AI technologies and platforms
Experience in customer relationship management (CRM) software
Background in a technical field such as engineering or IT
Knowledge of integration processes and custom API functionalities
Previous experience in a fast-paced startup environment

Technology in this role

Go: Your ability to communicate effectively and follow through on customer… and In this role, you are expected to have a proactive approach, ensuring that customers can independently go live by Day .
CAN: Your ability to communicate effectively and follow through on customer… and In this role, you are expected to have a proactive approach, ensuring that customers can independently go live by Day .

Benefits

Opportunity to work in a cutting-edge field with AI technologies
Professional development and growth opportunities within the company
Collaborative and supportive team environment
Engagement with diverse customer accounts
Chance to influence customer success strategies and practices
Remote work flexibility, allowing you to work from anywhere in South Africa
We welcome applicants from diverse backgrounds and experiences. Join us in making a difference for our customers while advancing your career in the exciting world of AI technology.

About Getwingapp

Central is an innovative startup that builds AI voice agents and is expanding its product line into broader AI solutions and back-office workflows. We are looking for a highly proactive Implementation & Customer Success Specialist who thrives in ambiguity and is eager to learn about AI while implementing our solutions in real business scenarios.

This is an execution-heavy role, focusing on customer implementation and success rather than traditional relationship management. You will play a crucial role in ensuring our customers effectively adopt and benefit from our AI agents, driving their success and expansion.

Employer website

How to apply

Review the original posting and apply through the employer’s careers page.

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Source checked: 2026-09-29