Vị trí Implementation & Customer Success Specialist — AI Agents tại Getwingapp

Tổng quan vị trí

The Implementation & Customer Success Specialist — AI Agents opening at Getwingapp is centered on Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion. The employer also lists Independently configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations. and Troubleshoot customer issues and provide solutions before escalating to engineering. These responsibilities define the practical scope more clearly than the job title: applicants should be ready to explain what they have built, supported or delivered that relates directly to this work. The listing summary says: Implementation & Customer Success Specialist — AI Agents opportunity with Getwingapp. See the official posting for current status and application details. The source material available for this page does not provide a complete technology list.

The posting identifies Customer-facing experience with a strong focus on ownership and resolution. and Excellent spoken and written English communication skills. as relevant qualifications. Candidates should connect these requirements to evidence from their own work, including their individual contribution, technical decisions and outcomes. The listing describes the work arrangement as remote and gives the location as Metro Manila. Confirm country eligibility, travel, employment terms and any details absent from this summary directly with Getwingapp before applying. This overview is based on the employer-provided posting; it does not infer team structure or expectations that the source does not state.

Trách nhiệm

• Thiết kế, triển khai và vận hành phần mềm, dữ liệu, bảo mật hoặc nền tảng phù hợp với vai trò.
• Phối hợp với các nhóm kỹ thuật, sản phẩm và khách hàng trong quá trình lập kế hoạch, đánh giá và bàn giao.
• Xử lý sự cố, ghi chép quyết định và cải thiện độ tin cậy, chất lượng.

Yêu cầu

• Kinh nghiệm chuyên môn phù hợp về phần mềm, dữ liệu, bảo mật, nền tảng hoặc kỹ thuật.
• Kỹ năng kỹ thuật, giải quyết vấn đề và giao tiếp tốt.
• Có khả năng làm việc hiệu quả với các nhóm phân tán và đáp ứng yêu cầu khu vực.

Công nghệ trong công việc

• Go: The Implementation & Customer Success Specialist — AI Agents opening at Getwingapp is centered on Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and .
• VoIP: Understanding of APIs/webhooks and telephony/VoIP .

Hướng dẫn đánh giá mức độ phù hợp (tiếng Anh)

Phân tích dựa trên yêu cầu và trách nhiệm trong tin tuyển dụng của nhà tuyển dụng.

Understanding the scope. This Implementation & Customer Success Specialist — AI Agents position at Getwingapp is best assessed through the work described in the employer’s posting, rather than the title alone. The available role overview says: “The Implementation & Customer Success Specialist — AI Agents opening at Getwingapp is centered on Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion.…” Read that statement together with the responsibilities below to understand the likely balance between delivery, coordination and technical decision-making. The role belongs to the AI and data area, but that label is only a guide to the work; the employer’s own requirements remain decisive. Before applying, check the original listing for reporting lines, product or team assignment, employment terms and any details that may have changed since this copy was checked. Where this page says a fact is not specified, treat it as an open question rather than an implied.

Phúc lợi

• Xem tin nhà tuyển dụng để biết phúc lợi và điều kiện hiện hành.

Về Getwingapp

Central is an innovative startup that builds AI voice agents and is expanding its product line into broader AI solutions and back-office workflows. We are looking for a highly proactive Implementation & Customer Success Specialist who thrives in ambiguity and is eager to learn about AI while implementing our solutions in real business scenarios.

This is an execution-heavy role, focusing on customer implementation and success rather than traditional relationship management. You will play a crucial role in ensuring our customers effectively adopt and benefit from our AI agents, driving their success and expansion.

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