Support Engineer (AMER) at GitLab

Confirmed open

GitLab is hiring a support engineer (amer) focused on technical support for GitLab customers in the Americas.

GitLab

Role overview

This role focuses on technical support for GitLab customers in the Americas in a distributed engineering environment.

Design, build and operate production systems for technical support for GitLab customers in the Americas.
Collaborate with customers, product and engineering teams.
Improve reliability, performance, testing, automation and documentation.
Translate technical requirements into maintainable services and outcomes.

Relevant professional experience in support, observability, backend or database engineering.
Strong systems thinking, troubleshooting and communication skills.
Ability to work effectively in a remote, distributed environment.

Remote arrangement and country limits as stated in the official posting.
Opportunity to work on observability, cloud and developer infrastructure products.

GitLab develops software and services for modern cloud and observability workflows.

Review the original posting and apply through the employer’s careers page.

Source checked: 2026-09-30

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