Technical Support Engineer at Plaid

Confirmed open

Investigate API integration issues, resolve customer tickets and improve technical support processes for Plaid. This US remote role requires residence and working hours in the Pacific time zone.

Plaid

Search jobs by company: Plaid

Location: Remote
Advertised region: San Francisco HQ / Remote United States / Seattle Office / Remote / United States
Employment: FullTime
Work arrangement: remote
Technologies: Python, JavaScript, SQL

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Role overview

Plaid’s technical support team traces integration problems from first symptoms to resolution, working with product, engineering and customer teams.

Responsibilities

Respond to customer tickets through Zendesk, diagnose issues with internal tools and escalate complex cases.
Use API and data knowledge to assess impact and work with engineering on fixes.
Improve documentation, tooling and processes with other support engineers.

Qualifications

At least two years in a customer-facing role and six months with REST APIs, SQL, HTML, CSS and JavaScript or Python.
Strong written communication, time management and interest in technical customer support.
Residence in the Pacific time zone and availability for Pacific business hours.

Technology in this role

Python: At least two years in a customer-facing role and six months with REST APIs, SQL, HTML, CSS and JavaScript or Python.

How to apply

Review the original posting and apply through the employer’s careers page.

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Source checked: 2026-11-02

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