Senior Solutions Engineer at Grafana Labs (US West Coast)

Confirmed open

A customer-facing technical presales role remote in US West Coast, explaining and demonstrating Grafana observability products and shaping solutions for customers.

Grafana Labs

Location: Remote
Advertised region: United States (Remote)
Work arrangement: remote

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Role overview

Grafana Labs' solutions engineers are customer-facing product specialists. They listen to prospective and existing customers, identify their technical needs and explain how Grafana products can address those needs. This posting is remote in US West Coast.

Responsibilities

Work with the sales team to explain Grafana Labs’ product value, vision and technical approach.
Own technical conversations for complex opportunities, using product knowledge and credible solution design.
Present and demonstrate products to prospective and existing customers.
Ask detailed questions, translate customer requirements into technical options and help teams resolve monitoring challenges.
Relay customer needs and competitive feedback to internal product and sales teams.

Qualifications

At least 5 years of technical presales experience, according to this employer posting.
Strong written and spoken communication for customers and a remote internal team.
Ability to explain technical advantages clearly and solve customer problems creatively.
Interest in open-source software or metrics and monitoring; related experience is an advantage.
Experience with a sales methodology such as MEDD(P)ICC is a plus.

Technology in this role

CAN: They listen to prospective and existing customers, identify their technical needs and explain how Grafana products can address those .
Salesforce: Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana .
Grafana: Grafana Labs' solutions engineers are customer-facing product .

Role-specific candidate guide

Preparation notes based on the employer’s stated responsibilities and qualifications.

Understanding the scope. This Senior Solutions Engineer, Acquisition | West Coast | Remote position at Grafana Labs is best assessed through the work described in the employer’s posting, rather than the title alone. The available role overview says: “Grafana Labs' solutions engineers are customer-facing product specialists. They listen to prospective and existing customers, identify their technical needs and explain how Grafana products can address those needs. This…” Read that statement together with the responsibilities below to understand the likely balance between delivery, coordination and technical decision-making. The role belongs to the technical customer-facing area, but that label is only a guide to the work; the employer’s own requirements remain decisive. Before applying, check the original listing for reporting lines, product or team assignment, employment terms and any details that may have changed since this copy was checked. Where this page says a fact is not specified, treat it as an open question rather than an implied promise.

What the responsibilities signal. The posting specifically names “Work with the sales team to explain Grafana Labs’ product value, vision and technical approach.”; “Own technical conversations for complex opportunities, using product knowledge and credible solution design.”; “Present and demonstrate products to prospective and existing customers.”. For each duty, identify a project where you performed comparable work and be ready to describe the context, your own contribution, constraints, decisions, and measurable result. Explain how you moved from the initial need to implementation, review, release or operational follow-through, where those stages apply. If the work involved other teams or users, distinguish your decisions from the group’s contribution. Avoid presenting a technology keyword as proof by itself: connect it to the problem you solved, the scale or complexity involved, and what changed after your work. The source may contain additional duties; review it directly before preparing your application.

How to read the requirements. The listed qualifications include “At least 5 years of technical presales experience, according to this employer posting.”; “Strong written and spoken communication for customers and a remote internal team.”; “Ability to explain technical advantages clearly and solve customer problems creatively.”. Mark each requirement as demonstrated, adjacent experience or a genuine gap, then use a concise example for the first two categories. A strong example explains what you personally owned, how you made trade-offs, how you validated the result and what you learned. If the posting specifies years of experience, language ability, certifications, location or eligibility, address those facts plainly in your CV or application rather than relying on the employer to infer them. Do not claim a qualification from exposure alone. For a requirement you do not meet, describe relevant transferable experience accurately and ask the recruiter whether it is mandatory.

Technology and working evidence. The technology terms associated with this listing are CAN: They listen to prospective and existing customers, identify their technical needs and explain how Grafana products can address those ., Salesforce: Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana ., Grafana: Grafana Labs' solutions engineers are customer-facing product .. Treat this as a set of posting-derived signals, not a guarantee that every tool is used daily or that the list is complete. For each term relevant to your experience, prepare one concrete example: the system or workflow, the part you owned, the alternatives considered, and how you tested reliability, security, performance or usability as appropriate. If you have not used a named tool, explain the closest related.

Benefits

Grafana Labs describes remote work, stock units, in-person onboarding and a 30-day annual leave policy, subject to local law. Compensation ranges and additional benefits are country specific and appear on each employer posting.

About Grafana Labs

Grafana Labs develops Grafana Cloud and open-source observability tools for metrics, logs, traces and profiles. The company describes itself as remote first.

Employer website

How to apply

Review the original posting and apply through the employer’s careers page.

View source and apply

Source checked: 2026-10-16