Enterprise Support Engineer at BlueCat Networks

Confirmed open

Enterprise Support Engineer opportunity with BlueCat Networks. Review the official posting for responsibilities, qualifications and application details.

BlueCat Networks

Location: Remote
Advertised region: USA - Remote
Employment: Full-Time
Work arrangement: remote
Technologies: Linux

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Role overview

Enterprise Support Engineer at BlueCat Networks, based on the employer's live posting. The role contributes to production software, engineering operations and reliable delivery within the stated team.

Responsibilities

Set up test environments to mirror the customer’s production set-up and perform tests using customer’s data or representative data.
Open support tickets with Engineering and provide steps to reproduce to solve customer issues.
Partner with customers to determine their needs and recommend appropriate solutions.
Ensuring customer issues are escalated to the appropriate teams are engaged (e.g. Sales, Professional Services, Engineering, Product Management, etc.)
Provide after-hours support on a rotating schedule to ensure consistent support to customers when they need it.
Validate and test upgrades in our lab, develop procedures, and assist customers during maintenance windows.
What will you bring to the team?
You have an insatiable thirst for knowledge and improvement and the desire to grow in your role and with the company
You are proactive; a tenacious self-starter to the core

Qualifications

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application!
This position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; tax advantaged accounts (HSA, FSA); annual Lifestyle Spending Account (LSA); a 401(k) with company matching; paid parental leave; vacation, personal, and wellness days; an annual learning and development budget. Eligible employees may also participate in the company's annual bonus program.
Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!
BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
BlueCat participates in the E-Verify program to confirm the employment eligibility of new hires based in the USA. The E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For more information about E-Verify, please visit https://www.e-verify.gov/employees.

Technology in this role

Linux: - You have strong experience with common protocols and services (FTP, TFTP, NTP, SNMP, syslog, etc.) and a thorough understanding of DNS, DHCP & Linux with 5+ years’ .
CAN: Join us in shaping the future of our organization, where your talent and dedication can truly .

Role-specific candidate guide

Preparation notes based on the employer’s stated responsibilities and qualifications.

Understanding the scope. This Enterprise Support Engineer position at BlueCat Networks is best assessed through the work described in the employer’s posting, rather than the title alone. The available role overview says: “Enterprise Support Engineer at BlueCat Networks, based on the employer's live posting. The role contributes to production software, engineering operations and reliable delivery within the stated team.” Read that statement together with the responsibilities below to understand the likely balance between delivery, coordination and technical decision-making. The role belongs to the technical customer-facing area, but that label is only a guide to the work; the employer’s own requirements remain decisive. Before applying, check the original listing for reporting lines, product or team assignment, employment terms and any details that may have changed since this copy was checked. Where this page says a fact is not specified, treat it as an open question rather than an implied promise.

What the responsibilities signal. The posting specifically names “Set up test environments to mirror the customer’s production set-up and perform tests using customer’s data or representative data.”; “Open support tickets with Engineering and provide steps to reproduce to solve customer issues.”; “Partner with customers to determine their needs and recommend appropriate solutions.”. For each duty, identify a project where you performed comparable work and be ready to describe the context, your own contribution, constraints, decisions, and measurable result. Explain how you moved from the initial need to implementation, review, release or operational follow-through, where those stages apply. If the work involved other teams or users, distinguish your decisions from the group’s contribution. Avoid presenting a technology keyword as proof by itself: connect it to the problem you solved, the scale or complexity involved, and what changed after your work. The source may contain additional duties; review it.

Benefits

See the employer posting for the current compensation, benefits, location limits and employment conditions.

About BlueCat Networks

BlueCat Networks builds network operations software focused on DNS, DHCP and IP address management, collectively known as DDI. Its products help organizations manage network infrastructure and provide visibility and control across complex environments, with additional capabilities in DNS security, cloud networking and observability.

This product context makes networking fundamentals and reliable enterprise operations relevant across many roles. Depending on the team, work may involve distributed services, network protocols, security controls, customer integrations or technical support. The exact position description determines the technologies, customer-facing duties, territory and experience level required.

Employer website

How to apply

Review the original posting and apply through the employer’s careers page.

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Source checked: 2026-10-13