Senior Backend Engineer, Agent Experience at Grab
Confirmed open
Grab seeks a senior backend engineer for internal tools used by support agents serving passengers, drivers and merchants. The Agent Experience systems must remain reliable and accurate while helping agents resolve user issues.
- Location
- HCMC, Vietnam
- Employment
- Full-time
- Technologies
- Python, Java, C++, C#, Node.js, Go
Role overview
Grab seeks a senior backend engineer for internal tools used by support agents serving passengers, drivers and merchants. The Agent Experience systems must remain reliable and accurate while helping agents resolve user issues.
Responsibilities
- Develop Go services and architecture for availability, scale, low latency and operational efficiency.
- Plan capacity, tune performance, prototype product features and diagnose production incidents during on-call work.
- Review designs and code, work with infrastructure teams and mentor other engineers.
Qualifications
- A relevant computing degree, at least five years in distributed software systems and strong algorithms and data structures.
- Experience operating large-scale web services, understanding performance and scaling, and willingness to develop in Go.
- Professional English communication; systems internals and networking knowledge are useful.
Benefits
- Where listed, Grab offers life and medical insurance, flexible benefits, parental and birthday leave, and employee assistance; confirm local eligibility with the employer.
About Grab
Grab operates digital services across Southeast Asia. This opening belongs to its engineering organisation in Vietnam.
How to apply
Review the original posting and apply through the employer’s careers page.
View source and applySource checked: 2026-09-27
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