Senior Software Engineer, Backend - Agent Experience at Grab

Role overview

The Agent Experience PST owns and operates the internal platforms used by Grab's Help with agents to serve our entire ecosystem- across every vertical and use case. Because agents rely on these tools to resolve critical issues for users and partners, our systems are built for extremely high availability, reliability, and 100% data correctness.

When a user needs help with a transaction, they rely on our platform to Maintain the agent has the right tools and data at the right time.

We are looking for a Senior Backend Engineer in Vietnam to contribute to our internal tooling products used for our agents to serve Passengers, Drivers, and Merchants. You will report to the Engineering Manager, who is based in Singapore, and work in an on-site mode. This role is based in Vietnam.

Responsibilities

• Design and write with the cutting edge Go language to improve the availability, scalability, latency, and efficiency of Grab's range of services.
• Work with engineering team to explore and create new design / architectures geared towards scale and performance.
• Contribute to code and design reviews to maintain our high development standards.
• Engage in service capacity and demand planning, software performance analysis, tuning and optimization.
• Collaborate with product and experience teams to define and prototype feature specifications.
• Collaborate with infrastructure team in building and scaling back-end services as well as performing root cause analysis investigations.
• Design, build, analyze and fix large-scale systems.
• Pro-actively debug and solve production incidents during your oncall shift.
• Contribute to interview loops to help Grab continue hiring top industry talent.
• Provide technical guidance, mentorship and knowledge sharing to peers.

Qualifications

• A degree in Computer Science, Software Engineering, Information Technology or related fields.
• 5+ years of experience in software engineering in a distributed systems environment.
• Strong Computer Science fundamentals in algorithms and data structures.
• Exposure to running large scale web services; understanding of systems internals and networking are a plus.
• Strong understanding of system performance and scaling.
• Proficient in English communication.
• You can be a good coder in any language (C++, C, Java, Scala, Rust, Haskell, OCaml, Erlang, Python, Ruby, PHP, Node.JS, C# etc.), but willing to work on Golang.

Technology in this role

• Python: Python Java C++ C# Node.js .
• Java: Python Java C++ C# Node.js .
• C++: Python Java C++ C# Node.js .
• C#: Python Java C++ C# Node.js .
• Node.js: Python Java C++ C# Node.js .
• Go: Python Java C++ C# Node.js .
• C: Python Java C++ C# Node.js .
• Golang: You can be a good coder in any language (C++, C, Java, Scala, Rust, Haskell, OCaml, Erlang, Python, Ruby, PHP, Node.JS, C# etc.), but willing to work on .
• Rust: You can be a good coder in any language (C++, C, Java, Scala, Rust, Haskell, OCaml, Erlang, Python, Ruby, PHP, Node.JS, C# etc.), but willing to work on .
• Ruby: You can be a good coder in any language (C++, C, Java, Scala, Rust, Haskell, OCaml, Erlang, Python, Ruby, PHP, Node.JS, C# etc.), but willing to work on .
• PHP: You can be a good coder in any language (C++, C, Java, Scala, Rust, Haskell, OCaml, Erlang, Python, Ruby, PHP, Node.JS, C# etc.), but willing to work on .
• Scala: You can be a good coder in any language (C++, C, Java, Scala, Rust, Haskell, OCaml, Erlang, Python, Ruby, PHP, Node.JS, C# etc.), but willing to work on .
• CAN: You can be a good coder in any language (C++, C, Java, Scala, Rust, Haskell, OCaml, Erlang, Python, Ruby, PHP, Node.JS, C# etc.), but willing to work on .

Role-specific candidate guide

Preparation notes based on the employer’s stated responsibilities and qualifications.

Understanding the scope. This Senior Software Engineer, Backend - Agent Experience position at Grab is best assessed through the work described in the employer’s posting, rather than the title alone. The available role overview says: “The Agent Experience PST owns and operates the internal platforms used by Grab's Help with agents to serve our.

Benefits

• We care about your well-being at Grab, here are some of the global benefits we offer.
• We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and Carry out at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

About Grab

Grab operates digital services across Southeast Asia. Its engineering teams build products and internal platforms used across the business.

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