Salesforce Developer at Keyloop

Role overview

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

We are looking for a skilled Salesforce Developer to build the platform capability behind Keyloop’s AI agents. This is a hands-on engineering role in which Salesforce Agentforce is the starting point for almost everything you will work on.

It is important to be clear about how the work arrives. Requirements here begin with an agent capability – a new process Kara should handle, a task an internal agent should take on, an interaction that should no longer need a person. Your job is to make that real on the platform: designing the data model it needs, building the Flows, Apex and Lightning Web Components the agent will invoke, wiring in the integrations that give it access to the right systems and data, and proving it behaves correctly. The Salesforce engineering is substantial and it is genuinely yours – but it is driven by what the agents need to do, rather than sitting separately from it.

You do not need prior Agentforce experience. We are looking for strong Salesforce engineering fundamentals – that is the part that takes years to build. Agentforce is something we will teach you, with instructor-led training and time to learn. What we do ask is that you find this kind of work interesting, because it is what the team does every day.

Maintain clear technical documentation, integration specifications, release notes and operational runbooks to support team scalability and knowledge transfer.

Stay current with Salesforce platform releases and evolving best practice.

Responsibilities

• Translate agent capabilities into platform design – taking a new or expanded Agentforce use case and determining the objects, fields, automation, code and integrations required to support it.
• Build the actions our agents invoke, using Flows, Apex and Lightning Web Components, so that Kara and our internal agents can execute real work rather than only answer questions.
• Make the right data available to agents at the right moment, through sound data modelling and reliable integrations.
• Test and validate agent-driven processes end to end, confirming they behave correctly, safely and predictably in production.
• Work with the teams responsible for agent design and knowledge management to turn intended behaviour into working platform capability.
• Salesforce Platform Development
• Design, develop and implement Salesforce solutions using Apex, Lightning Web Components (LWC), Flows and declarative platform capabilities.
• Build and optimise data models, validation rules, automation, reports and dashboards.
• Develop and extend Service Cloud capability – case management, queues, routing, entitlements, SLAs and omni-channel engagement – which is the operational backbone our agents work within.
• Perform code reviews, unit testing, deployment and release management activities.
• Troubleshoot application issues and deliver ongoing support, maintenance and enhancements.
• Develop and maintain integrations between Salesforce and external systems using REST and SOAP APIs.
• Connect Salesforce to Keyloop’s broader technology stack, including internal DMS data and the Fusion platform.
• Ensure reliable data synchronisation, sound error handling, and maintainable integration patterns.
• Identify where agents and automation can improve CE processes – from first-contact resolution and case routing to proactive customer communication and self-service deflection.
• Partner with the business to deliver solutions that reduce cost-to-serve while lifting customer satisfaction.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or a related field, or equivalent practical experience.
• 3–5 years of hands-on Salesforce development experience.
• Strong practical Apex skills – classes, triggers, batch and asynchronous processing, bulkification, unit testing, and working within platform governor limits.
• Practical experience with Lightning Web Components, Salesforce Flows, and SOQL/SOSL.
• Hands-on experience with Salesforce Service Cloud – case management, queues, assignment and routing.
• Experience developing and maintaining integrations using REST and/or SOAP APIs.
• Knowledge of the Salesforce security model, including profiles, permission sets, sharing rules and field-level security.
• Experience with source control and Salesforce DX.
• Demonstrated ability to translate business requirements from non-technical stakeholders into working technical solutions.
• Interest in AI agent development and a willingness to learn Salesforce Agentforce, which is central to how this team works. Prior experience is not required; curiosity is.
• Able to communicate clearly in English, written and verbal, and to collaborate effectively across time zones and cultures.
• Salesforce Platform Developer I certification.
• Hands-on experience with AI agent development – Salesforce Agentforce, Einstein AI, prompt engineering, or LLM APIs. Self-directed learning counts here as much as professional experience.
• Salesforce Platform Developer II certification.
• Experience working in customer service, support or ITSM environments – understanding the workflow context your solutions will operate in.
• Experience with Experience Cloud, Data Cloud, MuleSoft or other middleware, or CPQ.

Technology in this role

• JavaScript: Working knowledge of JavaScript, HTML and CSS, and modern web development .
• Azure: CI/CD, GitHub, Azure DevOps, Jenkins or comparable .
• LLM: Hands-on experience with AI agent development – Salesforce Agentforce, Einstein AI, prompt engineering, or LLM .
• Git: Visual Studio Code, Salesforce DX, .
• Jenkins: CI/CD, GitHub, Azure DevOps, Jenkins or comparable .
• CI/CD: Experience with CI/CD pipelines and modern deployment .
• CAN: Build the actions our agents invoke, using Flows, Apex and Lightning Web Components, so that Kara and our internal agents can execute real work rather than only answer .
• Salesforce: Want to be part of it? We are looking for a skilled Salesforce Developer to build the platform capability behind Keyloop’s AI .
• REST API: REST API, SOAP API, OAuth, middleware and integration .
• OAuth: REST API, SOAP API, OAuth, middleware and integration .

Benefits

• The employer describes performance-linked pay and investment in career development and learning.

About Keyloop

Keyloop develops software for automotive retailers and manufacturers. Its products and integrations support dealership and retail operations, customer experiences and connected workflows across areas such as vehicle sales, service, finance and customer relationship management.

The company describes an experience-first approach to automotive technology and an international customer and partner ecosystem. That setting can bring together established business systems, data exchange, integrations and modern customer-facing software. The specific job posting should be checked for the product domain, customer or region served, technical stack and collaboration expectations for this opening.

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