Middle - Senior DevOps Engineer at GRADION

Confirmed open

Join a globally distributed SRE function supporting a long-term Gradion client, with ownership of cloud platform stability, production operations and incident response across time zones.

GRADION

Location: Ho Chi Minh City / Da Nang City / Hanoi / Can Tho, Vietnam
Employment: Fulltime
Work arrangement: hybrid
Technologies: Python, AWS, GCP, Kubernetes

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Role overview

Join a globally distributed SRE function supporting a long-term Gradion client, with ownership of cloud platform stability, production operations and incident response across time zones.

Responsibilities

Gradion is expanding its SRE team for the a client with a long-term managed services contract running through 2028. You will be part of a global, follow-the-sun SRE function, responsible for platform stability, cloud infrastructure, and 24/7 incident response across European and global client time zones.
This role suits engineers who are technically solid, self-directed, and comfortable operating in a fast-moving, internationally distributed environment. You will go through a structured onboarding alongside an internal SRE team before taking on independent operational responsibility.
Own platform availability: monitor, triage, and resolve incidents within defined SLA windows
Manage cloud infrastructure on AWS and/or GCP - provisioning, scaling, and day-to-day operations
Maintain and improve CI/CD pipelines and GitOps workflows
Operate observability systems: monitoring, logging, and alerting at production scale
Participate in on-call rotation as part of the global follow-the-sun coverage model
Configure, deploy, and manage AI tooling and MCP servers in production environments
Contribute to infrastructure automation, scripting, and internal tooling
Write clear post-incident reviews and contribute to the monthly operational report
Collaborate closely with engineering teams across multiple time zones
4+ years in a DevOps / SRE / Platform Engineering role within an international team
Solid Kubernetes knowledge - cluster operations, troubleshooting, and configuration
Hands-on cloud experience with AWS and/or GCP
Good understanding of networking fundamentals - DNS, load balancing, firewalls, VPC
Scripting and automation skills (Python, Bash, or similar)

Qualifications

4+ years in a DevOps / SRE / Platform Engineering role within an international team
Solid Kubernetes knowledge - cluster operations, troubleshooting, and configuration
Hands-on cloud experience with AWS and/or GCP
Good understanding of networking fundamentals - DNS, load balancing, firewalls, VPC
Scripting and automation skills (Python, Bash, or similar)
Experience with CI/CD tools and GitOps-based delivery
Working knowledge of monitoring and observability systems (Prometheus, ELK, or equivalent)
Good English - daily communication with European stakeholders is a core requirement
Self-directed and proactive - you ask the right questions and drive issues to resolution without waiting to be told
Experience configuring and managing MCP servers and AI tooling in production
Exposure to AI enablement workflows or LLM infrastructure
Background supporting eCommerce or SaaS platforms
Familiarity with the Frontastic / commercetools Frontend ecosystem

Technology in this role

Python: Own platform availability: monitor, triage, and resolve incidents within defined SLA windows Manage cloud infrastructure on AWS and/or GCP - provisioning, scaling, and day-to-day operations Maintain and improve CI/CD pipelines and GitOps workflows Operate observability systems: .
AWS: Own platform availability: monitor, triage, and resolve incidents within defined SLA windows Manage cloud infrastructure on AWS and/or GCP - provisioning, scaling, and day-to-day operations Maintain and improve CI/CD pipelines and GitOps workflows Operate observability systems: .
GCP: Own platform availability: monitor, triage, and resolve incidents within defined SLA windows Manage cloud infrastructure on AWS and/or GCP - provisioning, scaling, and day-to-day operations Maintain and improve CI/CD pipelines and GitOps workflows Operate observability systems: .
Kubernetes: Own platform availability: monitor, triage, and resolve incidents within defined SLA windows Manage cloud infrastructure on AWS and/or GCP - provisioning, scaling, and day-to-day operations Maintain and improve CI/CD pipelines and GitOps workflows Operate observability systems: .
Go: You will go through a structured onboarding alongside an internal SRE team before taking on independent operational .
LLM: 4+ years in a DevOps / SRE / Platform Engineering role within an international team Solid Kubernetes knowledge - cluster operations, troubleshooting, and configuration Hands-on cloud experience with AWS and/or GCP Good understanding of networking fundamentals - DNS, load .
Bash: Own platform availability: monitor, triage, and resolve incidents within defined SLA windows Manage cloud infrastructure on AWS and/or GCP - provisioning, scaling, and day-to-day operations Maintain and improve CI/CD pipelines and GitOps workflows Operate observability systems: .
CI/CD: Own platform availability: monitor, triage, and resolve incidents within defined SLA windows Manage cloud infrastructure on AWS and/or GCP - provisioning, scaling, and day-to-day operations Maintain and improve CI/CD pipelines and GitOps workflows Operate observability systems: .
CAN: ✨ And Many More Benefits to Explore! But most importantly, a healthy work-life balance and an environment where you can thrive professionally and .
Prometheus: 4+ years in a DevOps / SRE / Platform Engineering role within an international team Solid Kubernetes knowledge - cluster operations, troubleshooting, and configuration Hands-on cloud experience with AWS and/or GCP Good understanding of networking fundamentals - DNS, load .

Benefits

🏆 Join Vietnam’s Best IT Company - Gradion Vietnam (formerly NFQ Vietnam) was recognized by ITViec for 8 consecutive years, including 2 successive years as the Winner. Work with some of the best minds in the industry and be part of a company that’s redefining how businesses scale through technology.
🌍 Career Growth & Leadership Development - Work closely with our leadership team, gain mentorship from experienced executives, and have direct exposure to high-level strategic decisions. Your growth is limitless, as long as you’re ready to step up, opportunities will always be there for you.
🚀 AI-First Engineering & Strategic Consulting - Our engineering culture integrates AI as a core driver of design, development, and optimization - not an add-on. As a forward-thinking consultancy, we go beyond traditional engineering, combining technical excellence with a strategic mindset to deliver transformative solutions for ambitious businesses.
💰 Competitive Compensation - We believe great talent deserves great rewards. Expect an attractive salary, performance-based bonuses, and a benefits package that reflects your impact. We value talent over salary budgets - exceptional contributions deserve exceptional rewards.
✨ And Many More Benefits to Explore! But most importantly, a healthy work-life balance and an environment where you can thrive professionally and personally. Including:
Performance bonus of up to 2 months’ salary.
Performance review twice a year, so your growth is recognized and rewarded.
Premium healthcare for you, plus an annual health check.
Hybrid working for real flexibility.
Monthly Happy Hour and Community Tech activities.
Work on global projects as part of an innovation team that shapes ideas for the hi-tech world.
Diverse training programs to keep you growing.